YEARS

Zach Thomas

Design Operations Consultant

ex-General Assembly

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past clients

I'm Zach Thomas, and for the past 18 years, I've been at the intersection of tech and design, focusing on how our digital experiences can be more human-centered, helpful, and impactful. My work spans from making civic tech more accessible to bringing the wonders of space a bit closer to everyone. I specialize in design operations, transforming complex tech and systems into meaningful solutions.

Zach’s expertise

Explore Zach's key skills, specialized expertise, and industry preferences below.

Skills

Design Strategy

Rapid Prototyping

Systems Design

Product Management

Customer Experience

Expertise

UX/UI/IxD

Learning & Organization Design

Strategy & Business Design

Service Design

Product Management

Industry experience

Technology

Social Impact

Design

Consultancy

Marketing & Advertising

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Share your challenge and work with Zach

PASSIONS

Areas I'm passionate about

As creative leaders with a shared commitment to quality, collaboration, and creativity, we're proud to pursue out most meaningful work and deliver the best every time.

MAIN PASSION

🙋🏼‍♂️ Digital Wellbeing

🏕️ Sustainable Cities

🤗 Inclusion & Accessibility

💾 Digital Rights and Data Privacy

🧑🏼‍🚀 Space Governance

Offerings

Strategy and Management

Tech, product and design operations leader with world-class experience—ready to step in and stand up high-impact, fast-paced global projects with C-level stakeholders.

Product Design

Project Scaling

System Design

Business Innovation

Experience Design

Share a challenge with Zach

Share your challenge and work together with Zach

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showcase

Zach in action

See Zach Thomas's work to see the extent of their creative portfolio.

AllConsulting & AdvisingProjects

DesignOps, Internal Comms for International Monetary Fund

Consulting & Advising

DesignOps, Internal Comms for International Monetary Fund

🙋🏼‍♂️Digital Wellbeing

⚖️Public Policy

🫡Responsible Consumption and Production

Design Management

Design Research

+3 more

The IMF's journey to overhaul its internal communications and HCI practices underscores the importance of integrating human factors into organizational strategies.

Fostering Biz Innovation Through Tech Apprenticeships and DesignOps

Projects

Fostering Biz Innovation Through Tech Apprenticeships and DesignOps

🙋🏼‍♂️Digital Wellbeing

🤗 Inclusion & Accessibility

+6 more

The District Innovation Lab partnered with 300+ early-stage founders, accelerators, government agencies, and NGOs—with organizations from LA to Bangladesh—in their pursuit for better human experiences. Our professional team consulted, coordinated, and advised clients.

Enhancing DC Government Services through UX and Human-Centered Design

Consulting & Advising

Enhancing DC Government Services through UX and Human-Centered Design

👩🏼‍💼Local Governance

❤️‍🩹Good Health & Well-being

+6 more

Co-designing worker and resident experience with DC Gov CX, program management, IT modernization with DC Mayor Bowser's Office and FuseCorps, piloting design projects with one goal: reflect human need. We worked with every resident- and employee-facing agency for a year to stand-up designOps in DC.

TechTogether: Leveraging IT Modernization for Equity and Access for DC

Consulting & Advising

TechTogether: Leveraging IT Modernization for Equity and Access for DC

📚Access to Quality Education

🤗 Inclusion & Accessibility

+6 more

TechTogetherDC formed a coalition of DC stakeholders and partners aimed to leverage technology and innovation to close the digital divide and ensure equitable access to services for all DC residents.

Product Management, LMS Design, UX and Remote-First Learning at GA

Projects

Product Management, LMS Design, UX and Remote-First Learning at GA

🗣️Learning Ecosystems

🫡Responsible Consumption and Production

+6 more

In 2023, GA committed to pioneering a remote-only model and sought to revitalize its offerings. The mission was to reconfigure the consumer business encompassing product management, design, and project management; and establish a robust IT infrastructure, while creating an agile UXR practice.

Outfitting FFA for a New Generation of Farmers: Marketing and Creative

Projects

Outfitting FFA for a New Generation of Farmers: Marketing and Creative

🤗 Inclusion & Accessibility

🗣️Learning Ecosystems

+6 more

FFA struggled with a lack of brand voice, personality, and a digital relationship with its audience. The goal was to develop an authentic brand experience that embraced FFA's rich history and membership diversity while making it relatable and engaging to a broader audience.