R
M
20+
YEARS

Rob Manzano

UX & Research Consultant

ex-Spotify,  

ex-Zalando,  

ex-SoundCloud,  

ex-Nokia 

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past collaborations

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Rob Manzano

I'm a seasoned UX leader, using insights and nimble processes to speed up product development and create impactful solutions that customers love.

Rob’s expertise

Explore Rob's key skills, specialized expertise, and industry preferences below.

Skills
Customer Experience
Design Research
Ethnographic Research
Team Leadership
Organizational Design
Expertise
UX/UI/IxD
Learning & Organization Design
Project Management
Service Design
Other
Industry experience
Consumer Goods /Retail
Automotive
Entertainment
Software
Technology
Rob Manzano

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PASSIONS

Areas I'm passionate about

As creative leaders with a shared commitment to quality, collaboration, and creativity, we're proud to pursue out most meaningful work and deliver the best every time.

Customer insights are key. They help businesses run smoother, make smarter choices faster, and cut down on waste. That means saving money, and valuable resources like time and materials – a win for everyone.

Portfolio

User centricity and insights consulting

If your team struggles to integrate user insights or lacks clarity on user needs, I can help. I empower your team to engage in research, work with insights, and embed user empathy into every product decision.

User Experience
Design Research
Usability Research
Business Innovation
Product Innovation
Rob Manzano

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showcase

Work in Focus

See Rob Manzano's work to see the extent of their creative portfolio.

Data-driven product personas for Zalando
Projects
Zalando

Data-driven product personas for Zalando

♻️Circular Economy
🤗 Inclusion & Accessibility
Behavioral Insights
Design Research
Product Design
+2 more
Goal: To align teams across Zalando on a unified, deep understanding of customer needs, informing product development, personalisation, and strategy. Impact: Faster product development, increased NPS/CSat Full story: https://bit.ly/zalando-story
Product strategy at SoundCloud through insights-driven storytelling
Projects
SoundCloud

Product strategy at SoundCloud through insights-driven storytelling

💾Digital Rights and Data Privacy
🤗 Inclusion & Accessibility
+4 more
Goal: Align product personas with business strategy to create a unified, user-centric product vision. Impact: Increased team alignment, enhanced product focus, strengthened company-wide engagement around a shared vision

Values & Ethos

I'm passionate about helping businesses make informed decisions that prioritise success, customer value, and sustainability. By understanding your customers and intelligently harnessing data, we can avoid costly mistakes and build products and services that people love. As part of the Neol community, I believe we can work together to create a future where technology drives positive change.

Rob Manzano
Rob Manzano
UX & Research Consultant