YEARS

Matt Deming

Product & Experience Strategist | Wayfinder & Sensemaker

ex-Grainger,

ex-McMaster-Carr,

ex-Lyons Consulting Group,

ex-University of Chicago

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past collaborations

I use information architecture, service design, mixed-methods research, and data stewardship to help businesses create products and services that enrich and transform lives. My passion is building purpose-driven teams and weaving curiosity, collaboration, and care into the fabric of organizations.

Matt’s expertise

Explore Matt's key skills, specialized expertise, and industry preferences below.

Skills

Information Architecture (IA)

Customer Experience

Design Strategy

User Experience Design (UX)

AI/Artificial Intelligence

Expertise

Strategy & Business Design

UX/UI/IxD

Service Design

Product Management

Project Management

Industry experience

E-Commerce

Software

Logistics

Technology

Education

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PASSIONS

Areas I'm passionate about

As creative leaders with a shared commitment to quality, collaboration, and creativity, we're proud to pursue out most meaningful work and deliver the best every time.

MAIN PASSION

🙋🏼‍♂️ Digital Wellbeing

📚 Access to Quality Education

🗣️ Learning Ecosystems

🤗 Inclusion & Accessibility

Portfolio

Product Strategy & Experience Design

Product vision & roadmapping, discovery practices, product / behavior analytics, OKRs, customer journey mapping, mixed-methods UX research, design studio workshops, concept design & prototyping, design ops, hiring, org design, coaching

Design Research

Design Management

Experience Design

Organizational Design

Product Design

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Share your challenge and work together with Matt

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showcase

Work in Focus

See Matt Deming's work to see the extent of their creative portfolio.

Building Employee Engagement & Motivation Through Customer Awareness

Projects

Building Employee Engagement & Motivation Through Customer Awareness

🗣️Learning Ecosystems

🤗 Inclusion & Accessibility

Consumer & Market Research

Culture Transformation

User Experience Design

+1 more

Led a cross-functional customer awareness initiative at Zoro, resulting in a 22% lift (from 65% to 87%) in employee agreement to the statement "I understand how my work benefits customers" across the enterprise in year 1 and persisting over the next 4 years as the company doubled in headcount.

Cutting Order Cancellations by 50% with Real-Time Inventory Management

Projects

Cutting Order Cancellations by 50% with Real-Time Inventory Management

🗣️Learning Ecosystems

👨🏼‍🦼Transportation and Mobility

+5 more

Implemented a real-time inventory microservice supporting 10k+ suppliers in Zoro's ecosystem. This solution improved inventory visibility, reduced customer complaints, and enhanced supplier performance evaluation, bolstering Zoro's brand credibility.

Roadmap to Personalized Experiences: Data Enrichment & AI-Powered Apps

Projects

Roadmap to Personalized Experiences: Data Enrichment & AI-Powered Apps

🗣️Learning Ecosystems

🤗 Inclusion & Accessibility

+5 more

A multi-year journey to improve Zoro's customer and product data infrastructure and build advanced tooling to enable personalized shopping experiences. Includes creation of identity and product knowledge graphs and AI/ML-powered platforms for search, recommendations, and lead-time forecasting.

Values & Ethos

I believe in the power of communities to catalyze change. Neol connects me with a diverse group of creative leaders who are passionate about building a better future together.

Matt Deming

Product & Experience Strategist | Wayfinder & Sensemaker