M
D
20+
YEARS

Matt Deming

Product & Service Design | Customer Experience | E-Commerce Data

ex-Grainger, Β 

ex-McMaster-Carr, Β 

ex-Lyons Consulting GroupΒ 

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past clients

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Matt Deming

I use information architecture, service design, mixed-methods research, and data stewardship to help businesses create products and services that enrich and transform lives. My passion is building purpose-driven teams and weaving curiosity, collaboration, and care into the fabric of organizations.

Matt’s expertise

Explore Matt's key skills, specialized expertise, and industry preferences below.

Skills
Information Architecture (IA)
Customer Experience
Design Strategy
User Experience Design (UX)
Team Building
Expertise
Strategy & Business Design
UX/UI/IxD
Service Design
Product Management
Project Management
Industry experience
E-Commerce
Technology
Software
Logistics
Consultancy
Matt Deming

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PASSIONS

Areas I'm passionate about

As creative leaders with a shared commitment to quality, collaboration, and creativity, we're proud to pursue out most meaningful work and deliver the best every time.

Offerings

Product Strategy & Experience Design

Product vision & roadmapping, discovery practices, product / behavior analytics, OKRs, customer journey mapping, mixed-methods UX research, design studio workshops, concept design & prototyping, design ops, hiring, org design, coaching

Design Research
Design Management
Experience Design
Organizational Design
Product Design
Matt Deming

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Share your challenge and work together with Matt

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showcase

Matt in action

See Matt Deming's work to see the extent of their creative portfolio.

Building Employee Engagement & Motivation Through Customer Awareness
Projects
Zoro US (W.W. Grainger)

Building Employee Engagement & Motivation Through Customer Awareness

πŸ—£οΈLearning Ecosystems
πŸ€— Inclusion & Accessibility
Consumer & Market Research
Culture Transformation
User Experience Design
+1 more
Led a cross-functional customer awareness initiative at Zoro, resulting in a 22% lift (from 65% to 87%) in employee agreement to the statement "I understand how my work benefits customers" across the enterprise in year 1 and persisting over the next 4 years as the company doubled in headcount.
Cutting Order Cancellations by 50% with Real-Time Inventory Management
Projects
Zoro US

Cutting Order Cancellations by 50% with Real-Time Inventory Management

πŸ—£οΈLearning Ecosystems
πŸ‘¨πŸΌβ€πŸ¦ΌTransportation and Mobility
+5 more
Implemented a real-time inventory microservice supporting 10k+ suppliers in Zoro's ecosystem. This solution improved inventory visibility, reduced customer complaints, and enhanced supplier performance evaluation, bolstering Zoro's brand credibility.
Roadmap to Personalized Experiences: Data Enrichment & AI-Powered Apps
Projects
Zoro US

Roadmap to Personalized Experiences: Data Enrichment & AI-Powered Apps

πŸ—£οΈLearning Ecosystems
πŸ€— Inclusion & Accessibility
+5 more
A multi-year journey to improve Zoro's customer and product data infrastructure and build advanced tooling to enable personalized shopping experiences. Includes creation of identity and product knowledge graphs and AI/ML-powered platforms for search, recommendations, and lead-time forecasting.

I believe in Neol

A member of the Neol Creative Leaders community

I believe in the power of communities to catalyze change. Neol connects me with a diverse group of creative leaders who are passionate about building a better future together.

Matt Deming
Matt Deming
Product & Service Design | Customer Experience | E-Commerce Data