M
F
25+
YEARS

Mark FelcanSmith

Strategic Business Partner, Design Executive + Advisor, Product + UX

ex-ResMed,  

ex-Kohl's ,  

ex-Walgreens,  

ex-Allstate 

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past clients

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Mark FelcanSmith

I thrive at the intersection of purpose, empathy and impact. Through human-centered design we will drive meaningful change in the world.

Mark’s expertise

Explore Mark's key skills, specialized expertise, and industry preferences below.

Skills
Customer Experience
Digital Transformation
Employee Experience
System Thinking
Design Strategy
Expertise
UX/UI/IxD
Learning & Organization Design
Service Design
Strategy & Business Design
Industry experience
E-Commerce
Healthcare
Wellness
Consumer Goods /Retail
Financial Services
Mark FelcanSmith

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PASSIONS

Areas I'm passionate about

As creative leaders with a shared commitment to quality, collaboration, and creativity, we're proud to pursue out most meaningful work and deliver the best every time.

Offerings

Advisory + Consulting

Partnering with leaders on product, service and experience strategy, design and development, customer and employee experience. Brand and market positioning. Organization design, transformation and operations.

Culture Transformation
Experience Design
Design Management
Design Thinking
Organizational Design
Mark FelcanSmith

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showcase

Mark in action

See Mark FelcanSmith's work to see the extent of their creative portfolio.

AirSense 11 - A complete system solution to treat sleep apnea.
Projects
ResMed

AirSense 11 - A complete system solution to treat sleep apnea.

🙋🏼‍♂️Digital Wellbeing
❤️‍🩹Good Health & Well-being
🤗 Inclusion & Accessibility
Design Research
Design Thinking
+3 more
I led the global UX team responsible for conducting research to inform industrial design, usability for patient & provider experiences and all digital UI/UX design for the ecosystem.
Pharmacist Mobility Pilot
Projects
Walgreens

Pharmacist Mobility Pilot

❤️‍🩹Good Health & Well-being
⚕️Public Health
+6 more
Reimagining the relationship between a Walgreens pharmacist and a patient, understanding their daily jobs including workflow, environmental conditions and communication models were necessary. At the core of this aspiration was mobility; enable untethered access to their digital ecosystem.
Experience Strategy for Store Associates
Projects
Kohl's

Experience Strategy for Store Associates

Future of Work
Experience Ecosystem Multiplier
+3 more
One of the top priorities for the Store Operations organization was to improve Store Associate’s confidence and productivity with digital tools and devices while enabling them to adopt a guest services mindset and deliver hospitality mentality through their work.