YEARS

Mark FelcanSmith

Strategic Business Partner, Design Executive + Advisor, Product + UX

ex-ResMed,

ex-Kohl's ,

ex-Walgreens,

ex-Allstate

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past clients

I thrive at the intersection of purpose, empathy and impact. Through human-centered design we will drive meaningful change in the world.

Mark’s expertise

Explore Mark's key skills, specialized expertise, and industry preferences below.

Skills

Customer Experience

Digital Transformation

Employee Experience

System Thinking

Design Strategy

Expertise

UX/UI/IxD

Learning & Organization Design

Service Design

Strategy & Business Design

Industry experience

E-Commerce

Healthcare

Wellness

Consumer Goods /Retail

Financial Services

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PASSIONS

Areas I'm passionate about

As creative leaders with a shared commitment to quality, collaboration, and creativity, we're proud to pursue out most meaningful work and deliver the best every time.

MAIN PASSION

❤️‍🩹 Good Health & Well-being

♻️ Circular Economy

🌱 Climate Change

🗣️ Learning Ecosystems

🏳️‍🌈 LGBTQ+ Rights

Offerings

Advisory + Consulting

Partnering with leaders on product, service and experience strategy, design and development, customer and employee experience. Brand and market positioning. Organization design, transformation and operations.

Culture Transformation

Experience Design

Design Management

Design Thinking

Organizational Design

Share a challenge with Mark

Share your challenge and work together with Mark

Share a challenge

showcase

Mark in action

See Mark FelcanSmith's work to see the extent of their creative portfolio.

AirSense 11 - A complete system solution to treat sleep apnea.

Projects

AirSense 11 - A complete system solution to treat sleep apnea.

🙋🏼‍♂️Digital Wellbeing

❤️‍🩹Good Health & Well-being

🤗 Inclusion & Accessibility

Design Research

Design Thinking

+3 more

I led the global UX team responsible for conducting research to inform industrial design, usability for patient & provider experiences and all digital UI/UX design for the ecosystem.

Projects

Pharmacist Mobility Pilot

❤️‍🩹Good Health & Well-being

⚕️Public Health

+6 more

Reimagining the relationship between a Walgreens pharmacist and a patient, understanding their daily jobs including workflow, environmental conditions and communication models were necessary. At the core of this aspiration was mobility; enable untethered access to their digital ecosystem.

Experience Strategy for Store Associates

Projects

Experience Strategy for Store Associates

Future of Work

Experience Ecosystem Multiplier

+3 more

One of the top priorities for the Store Operations organization was to improve Store Associate’s confidence and productivity with digital tools and devices while enabling them to adopt a guest services mindset and deliver hospitality mentality through their work.

I believe in Neol

A member of the Neol Creative Leaders community

I'm excited to be a part of this growing community of creative leaders ready, willing and able to take on your challenges and partner to deliver your vision.

Mark FelcanSmith

Strategic Business Partner, Design Executive + Advisor, Product + UX