YEARS

Dr Giles Rollestone

CXO | CX/UX Design, Innovation & Transformation Lead | Advisor

ex-Capco,

ex-American Express,

ex-Dealogic,

ex-Royal College of Art

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past collaborations

Value-driven, and outcome orientated, I help companies build and scale state-of-the-art evolving B2B/B2C customer experiences by fusing strategy, customer-centricity, and technology through design.

Dr Giles’s expertise

Explore Dr giles's key skills, specialized expertise, and industry preferences below.

Skills

Team Leadership

Innovation Strategy

Design Research

Customer Experience

Business Development

Expertise

Product Management

UX/UI/IxD

Strategy & Business Design

Industry experience

Consultancy

Financial Services

Fintech

Real Estate

Transportation

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PASSIONS

Areas I'm passionate about

As creative leaders with a shared commitment to quality, collaboration, and creativity, we're proud to pursue out most meaningful work and deliver the best every time.

MAIN PASSION

💾 Digital Rights and Data Privacy

🤗 Inclusion & Accessibility

🗣️ Learning Ecosystems

♻️ Circular Economy

📚 Access to Quality Education

Portfolio

Fractional Leadership (CXO+) | Advisory/Consulting/Coaching/R&D Packages

Award-winning CX/UX, product design and innovation leadership without the overhead of a full-time hire. Helping companies supercharge their team with proven expertise, strategies, and approaches to unlock value and maximise growth.

Product Innovation

Capability Building

Change Catalyser

Leadership

User Experience

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showcase

Work in Focus

See Dr Giles Rollestone's work to see the extent of their creative portfolio.

AllConsulting & AdvisingProjects

Consulting & Advising

Reinventing client interaction

🤗 Inclusion & Accessibility

Business Transformation

Change Catalyser

Design Thinking

Experience Design

+1 more

As Head of Design at Capco, I led the discovery, definition, and strategy creation for a next generation omni-channel digital platform for HSBC’s Global Markets division, giving customers new ways to access data and services, as well as enhanced personalised experiences.

Sustainable high-impact design-led innovation

Consulting & Advising

Sustainable high-impact design-led innovation

🤗 Inclusion & Accessibility

Capability Builder

+4 more

I built and led a newly created in-house design team overseeing all product design and design governance for HSBC. Delivering new experiences at pace aligned to user needs. 21 new products in 14 months bringing cost savings and new revenue opportunities.

Projects

Helping teams learn from customers

🤗 Inclusion & Accessibility

Business Transformation

+4 more

As the product owner, I established a coaching and training program to bring user-centred design thinking to product and service teams in the digital workplace to ensure product backlog items were derived from users’ needs, pain points and goals.

Dynamic AI-driven emotion experience system

Projects

Dynamic AI-driven emotion experience system

🤗 Inclusion & Accessibility

Concept Development

+4 more

Uttering spoken words does not mean forever losing its attending emotions. Can we capture a glimpse of the typeface that translates our emotions? Is there a typography of our individual voice? This is just some of my work from my PhD in dynamic design and affective computing.

Values & Ethos

As businesses and communities increasingly face new challenges and opportunities, the potential for creative human-centred design to impact and shape our collective future is ever more real and at the fore.

Dr Giles Rollestone

CXO | CX/UX Design, Innovation & Transformation Lead | Advisor