G
R
25+
YEARS

Giles Rollestone

CXO, Product, Innovation & Design | Web3 | Fractional | Advisor

ex-Capco,  

ex-American Express,  

ex-Dealogic,  

ex-Royal College of Art 

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past clients

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Giles Rollestone

Value-driven, and outcome orientated, I help companies build and scale state-of-the-art evolving B2B/B2C customer experiences by fusing strategy, customer-centricity, and technology through design.

Giles’s expertise

Explore Giles's key skills, specialized expertise, and industry preferences below.

Skills
Team Leadership
Innovation Strategy
Design Research
Customer Experience
Business Development
Expertise
Product Management
UX/UI/IxD
Strategy & Business Design
Industry experience
Consultancy
Financial Services
Fintech
Real Estate
Transportation
Giles Rollestone

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PASSIONS

Areas I'm passionate about

As creative leaders with a shared commitment to quality, collaboration, and creativity, we're proud to pursue out most meaningful work and deliver the best every time.

Offerings

Fractional Leadership (CXO+) | Advisory/Consulting/Coaching/R&D Packages

Award-winning CX/UX, product design and innovation leadership without the overhead of a full-time hire. Helping companies supercharge their team with proven expertise, strategies, and approaches to unlock value and maximise growth.

Product Innovation
Capability Building
Change Catalyser
Leadership
User Experience
Giles Rollestone

Share a challenge with Giles

Share your challenge and work together with Giles

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showcase

Giles in action

See Giles Rollestone's work to see the extent of their creative portfolio.

Reinventing client interaction
Consulting & Advising
HSBC

Reinventing client interaction

🤗 Inclusion & Accessibility
Business Transformation
Change Catalyser
Design Thinking
Experience Design
+1 more
As Head of Design at Capco, I led the discovery, definition, and strategy creation for a next generation omni-channel digital platform for HSBC’s Global Markets division, giving customers new ways to access data and services, as well as enhanced personalised experiences.
Sustainable high-impact design-led innovation
Consulting & Advising
HSBC

Sustainable high-impact design-led innovation

🤗 Inclusion & Accessibility
Capability Builder
+4 more
I built and led a newly created in-house design team overseeing all product design and design governance for HSBC. Delivering new experiences at pace aligned to user needs. 21 new products in 14 months bringing cost savings and new revenue opportunities.
Helping teams learn from customers
Projects
American Express

Helping teams learn from customers

🤗 Inclusion & Accessibility
Business Transformation
+4 more
As the product owner, I established a coaching and training program to bring user-centred design thinking to product and service teams in the digital workplace to ensure product backlog items were derived from users’ needs, pain points and goals.
Dynamic AI-driven emotion experience system
Projects
Urban Feedback

Dynamic AI-driven emotion experience system

🤗 Inclusion & Accessibility
Concept Development
+4 more
Uttering spoken words does not mean forever losing its attending emotions. Can we capture a glimpse of the typeface that translates our emotions? Is there a typography of our individual voice? This is just some of my work from my PhD in dynamic design and affective computing.

I believe in Neol

A member of the Neol Creative Leaders community

As businesses and communities increasingly face new challenges and opportunities, the potential for creative human-centred design to impact and shape our collective future is ever more real and at the fore.

Giles Rollestone
Giles Rollestone
CXO, Product, Innovation & Design | Web3 | Fractional | Advisor